What are you going to learn?
- Explain quality and quality control:
- define quality.
- explain differences between quality control and statistical quality
- control.
- determine several quality concept.
- Define Quality Assurance System and Total Quality Management:
- express the main attributes of Quality Assurance System.
- define the Total Quality Management.
- Use the Problem Solving Techniques:
- distinguish between techniques.
- apply Problem Solving Techniques.
- use software about Problem Solving Techniques.
- Define quality costs:
- calculate, analyze and interpret quality costs.
- Analyse Measurement System:
- express the importance of Measurement System and analysis.
- raise data collection assurance.
- Define Statistical Quality Control:
- explain the main attributes of Statistical Quality Control.
- question and interpret production or service quality by using different
- quality control charts.
- distinguish usage areas of control charts in engineering.
- calculate and interpret process capability indexs.
- use software to statistical quality control.
Content
Chapter 1. Management and Leadership
- Quality Foundations
- Quality Management System
- Leadership Principles
- Facilitation Principles
- Communications Skills
- Customer Relations
- Supplier Management
Chapter 2. The Quality System
- Elements of Quality System
- Documentation of the Quality System
- Quality Standards
- Quality Audits
- Cost of Quality
- Quality Training
- Supplier Management
Chapter 3. Product and Process Design
- Design Inputs and Review
- Specifications
- Design Verification
- Reliability and Maintainability
Chapter 4. Product and Process Control
- Tools
- Material Control
- Acceptance Sampling
- Measurement and Test
- Metrology
Chapter 5. Continuous Improvement
- Quality Control Tools
- Quality Management and Planning Tools
- Continuous Improvement Techniques
- Corrective Actions
- Preventive Actions
Chapter 6. Quantitative Methods and Tools
- Data Collection
- Probability Distributions
- Statistical Decision Making
- Variables Relationships
- Statistical Process Control (SPC)
- Process and Performance Capability
- Design and Analysis of Experiments
Bibliography
- Borrow, C. M, Editor. The Certified Quality Engineer Handbook. 3 d Ed., American Socity for Quakity, Quaity Press, 2009.
- Montgomery D.C. Introduction to Statistical Quality Control (7th ed.). John Wiley & Sons, Inc., 2013.